Look alikes who look nothing alike

User walks up to the window. “Hi, we’ve been e-mailing back and forth about this problem with my phone.” <Issue / user doesn’t ring a bell.> I tell user this doesn’t sound familiar. He says “Yes, we have been.” (opens up e-mail, points to e-mail thread (with picture of fellow FEMALE coworker – we look nothing alike) and points and says “Isn’t this you?” No. It’s not. All the while, user is wearing a shirt that says “Let’s hug it out, bitch.”

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